New job Service Desk Coordinator(Female only) in Haryana

Service Desk Coordinator(Female only)

Company : ThoughtSol Infotech Private Limited
Salary : ₹2,50,000 - ₹3,00,000 a year
Location : Haryana

Full Description

Service-Desk Job description

We are looking for a competent Service-desk coordinator to be the face of IT and the first point of contact for our end users. He/she will be responsible to answer all the queries/requirements received on the IT tool, Email, chat or in person, guide users through the process, and ensure it’s closer.

An excellent Service-desk coordinator must have good knowledge of all IT processes, setups, and audits. Also, must have good communication skills (verbal and written) to be able to communicate effectively to understand the problem and explain/guide users accordingly. He/she must also be customer-oriented and patient to deal with difficult customers.

Requirements

  • Proven experience as an IT Service/ Helpdesk coordinator
  • Serve as the first point of contact for customers seeking IT assistance over the IT tool, phone, email, chat, or in person.
  • Experience on IT Request management tools (preferably HPSM) for request assignment, follow-ups, SLA management, etc.
  • Working knowledge of office applications such as Outlook, Excel, PowerPoint, and Word.
  • Good in report preparations and presentations.
  • Good understanding of IT processes, setups, and audits.
  • Ability to understand the user’s requirements and communicate effectively.
  • Proficiency in English and good communication skills
  • Customer-oriented and cool-tempered
  • Preferring female candidate

Job Types: Full-time, Regular / Permanent

Pay: ₹250,000.00 - ₹300,000.00 per year

Schedule:

  • Morning shift

Experience:

  • Technical support: 1 year (Required)
  • total work: 1 year (Required)

Work Remotely:

  • Temporarily due to COVID-19

Apply Now