New job Service Desk Analyst in Delhi

Service Desk Analyst

Company : Transmedia Digicomm Private Limited
Salary : ₹2,00,000 - ₹3,00,000 a year
Location : Delhi

Full Description

Service desk Analysts resolve problems reported by consumers or customers.

The Service Desk Analysts are typically the first point of contact with the client.

They are responsible for gathering information via phone calls, support platforms.

Overall, a service desk analyst’s prime priority is to provide assistance to customers (internal or external).

They must be able to perform a variety of tasks simultaneously.
SKILLS:

  • Ability to execute Site Surveys with appropriate tools to perform drive test before design
  • Verification & Validation of IBS Design to ensure that it is feasible and practical for installation and be cost-effective
  • To give presentations of new solutions to customers
  • Prepare plans with detailed drawings that include project specifications and cost estimates
  • Ensure projects are completed on-time and within the specified budget
  • To draw a comparative study of available products in market with that of the competitors
  • Also educating vendors and engineers about the operation of our products
  • Post survey to be conducted to ensure project deliverables

ENGINEERING SKILLS:

  • Diploma/Bachelor’s Degree in Electronics, Electrical or Mechanical Engineering
  • 3 – 5 years related work experience
  • Demonstrated proficiency in written and verbal communication, including creating and delivering presentations
  • Advanced skills in using test equipment / tool / application like Site Master, Tems, iBwave
  • Expertise in data and problem analysis, creative problem solving and design thinking

Application Deadline: 30/6/2021

Expected Start Date: 1/7/2021

Job Type: Full-time

Salary: ₹200,000.00 - ₹300,000.00 per year

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Night shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

COVID-19 considerations:
All the employees are provided with PPE kits, the employees are supposed to wear a mask everyday, sanitisers are provided, common surfaces are sanitised regularly.

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Analyst: 1 year (Preferred)

Work Remotely:

  • No

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