New job Senior Customer Support - Rummy & Poker in Telangana

Senior Customer Support - Rummy & Poker

Company : Grid Logic Software Private Limited
Salary : Details not provided
Location : Telangana

Full Description

Job Category : Customer Support & Account Management

Experience : 6+ Years

PREFERRED SKILLS

  • Min 6+ Years experience in Customer Support Sales with at least 3 years of experience in Rummy / Poker Customer Support
  • Deals with investigation of Cash withdrawal, deposit and Chargeback transactions.
  • Prior experience in Sales and Business Development across diverse verticals including gaming, entertainment etc.
  • A keen interest in and knowledge of the online gaming sector
  • Strong communication, customer management and interpersonal skills
  • Ability to present and influence credibly and effectively at all levels of the organization
  • Must be able to work well with high targets and under pressure
  • Must be creative and adaptable to the changing market trends

Knowledge of Hindi is must.


RESPONSIBILITIES

  • Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective on-boarding of B2C customers.
  • Key member of the Pilot Process Team for setting up new process, create documentation & be capable of training the new team members.
  • Operate as a lead point of contact for any and all matters specific to your customers
  • Build and maintain long lasting customer relationships
  • Develop a trusted advisor relationship with Customers
  • Ensure timely and successful delivery of our solutions/ products according to the customer needs and objectives
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed
  • Communicate clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders

QUALIFICATIONS

Bachelor Degree any stream


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