New job Senior Customer Support - Rummy & Poker in Telangana
Senior Customer Support - Rummy & Poker
Company : Grid Logic Software Private Limited
Salary : Details not provided
Location : Telangana
Job Category : Customer Support & Account Management
Experience : 6+ Years
- Min 6+ Years experience in Customer Support Sales with at least 3 years of experience in Rummy / Poker Customer Support
- Deals with investigation of Cash withdrawal, deposit and Chargeback transactions.
- Prior experience in Sales and Business Development across diverse verticals including gaming, entertainment etc.
- A keen interest in and knowledge of the online gaming sector
- Strong communication, customer management and interpersonal skills
- Ability to present and influence credibly and effectively at all levels of the organization
- Must be able to work well with high targets and under pressure
- Must be creative and adaptable to the changing market trends
Knowledge of Hindi is must.
- Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective on-boarding of B2C customers.
- Key member of the Pilot Process Team for setting up new process, create documentation & be capable of training the new team members.
- Operate as a lead point of contact for any and all matters specific to your customers
- Build and maintain long lasting customer relationships
- Develop a trusted advisor relationship with Customers
- Ensure timely and successful delivery of our solutions/ products according to the customer needs and objectives
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Communicate clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
Bachelor Degree any stream