New job QA : B2B Collections : Work From Home in Haryana

QA : B2B Collections : Work From Home

Company : Outpace Consulting Services
Salary : ₹4,00,000 - ₹9,00,000 a year
Location : Haryana

Full Description

Job Description

Opportunity to work for For QA : B2B Collections Process. Please Go Through The Details Below


Its a Work From Home Option Till Pandemic.


Candidate Must Have on Papers QA Experience (In B2B Collections)


Key Points :


1: Work From Home Option



2: Candidate Would Be Provided With The Laptop From office


3: Candidate Must Have a Net Connection At Home


Job Description & Specifications:


  • Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.


  • Meet required criteria for call quality standards.


  • May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.


  • Review account late fee waivers, due date changes, etc.

  • Adhere to Customers accounting and collection policies.


  • Maintain customer relations with a high degree of internal and external customer service.


  • Possess effective problem solving skills to ensure timely problem recognition and resolution


. • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.



  • Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),


  • Using company guidelines to agree a solution to resolve the arrears.


  • Recording and updating customer information via the organizations internal systems


  • Resolving customer queries at first point of contact


  • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer


  • Ensure call handling and service quality is maintained


• Contact customers using automated dialer and manual dial telephone systems. • Responsible for own portfolio of accounts



  • Contact with external agencies.

For Details : Please Call Our HR Specialist


Gaurav @ 9721919721


Also You can Whatsapp TL B2B Collections @ Above Numbers


> Candidate Should Have Excellent Communication Skills

> Candidate Should Have Basic Computer Knowledge

> Candidate Should Have Inclination Towards Customer Service

> Candidate Should Have Customer Centric Approach

> Candidate Must be Willing To Work In 24x7 Shifts


Perks and Benefits

PF :: Cabs (As Per Company Policy and Process) :: Other Benefits

Key Skills

B2B Collection

Genpact

Accenture

Quality Analyst

IQOR

Collections Strategy

Third Party Collections

B2B Collections

HCL

QA

Encore

Oncore

IBM

Quality

EXL

Collections Process

Collections

Education-
UG:
Any Graduate in Any Specialization
PG:
Any Postgraduate in Any Specialization
Doctorate:
Any Doctorate in Any Specialization,Doctorate Not Required

Company Profile

Outpace Consulting Services Private Limited
Outpace consulting is a passionate human resource consulting organization. Outpace aims to be the number one human resource consulting organization enabling the job seekers to build their dreams. The idea behind starting outpace consulting comes from looking at the employment statistics of India and across the world. Outpace aims to provide employment to every individual job seeker looking to kick start their career.
Our aim is to generate 100% employment
Company Info
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Salary:

4,00,000 - 9,00,000 P.A.

Industry:

BPO / Call Centre

Functional Area:

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:

Voice

Role:

Associate/Senior Associate -(NonTechnical)

Employment Type:

Full Time, Permanent


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