New job IFS - Business Support - Quality Controller - Senior Associate - Business OPS - Kolkata in West Bengal

IFS - Business Support - Quality Controller - Senior Associate - Business OPS - Kolkata

Company : PwC
Salary : Details not provided
Location : West Bengal

Full Description

Line of Service

Internal Firm Services


Not Applicable



Management Level

Senior Associate

Job Description & Summary

A career within Application and Emerging Technology services, will provide you with a unique opportunity to help our clients identify and prioritise emerging technologies that can help solve their business problems. We help clients design approaches to integrate new technologies, skills, and processes so they can get the most out of their technology investment and drive business results and innovation.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.


bout the role

You will play an important role for PwC ensuring that project teams remain compliant with internal and external regulation when dealing with clients. You will be trained to complete pre engagement compliance tasks associated with client and project onboarding. You will be responsible for your own caseload and will have the autonomy to liaise with a wide variety of stakeholders, all while being supported by experienced team leaders and managers. As a QC you will perform quality assurance checks on work completed by analysts to ensure it complies with the quality standards of each programme.

Qualifications & Experience

We are looking for a number of candidates from a diverse range of backgrounds, to strengthen our existing team. In your role, we will expect you to:

  • Demonstrate resilience, self-motivation and a positive can do attitude;

  • Be committed to completing tasks well with good attention to detail;

  • Confidently deal with demanding situations, people and requirements;

  • Demonstrate clear, articulate and confident written and verbal communication skills;

  • Primarily be a strong a team player, while also able to work using your own initiative;

  • Build and sustain professional relationships.

  • Conduct quality reviews on work undertaken by others, providing coaching and feedback as necessary.

  • Conduct four-eye reviews of analysts’ work, forming the second line of defence to ensure clients are compliant with internal and regulatory policies.

  • Provide regular feedback to analysts on their work and provide coaching on any development areas.

We therefore welcome candidates who meet the below criteria:

Essential Criteria:

  • Proven administration experience in complex environments

  • 1-2 years experience of conducting quality reviews on work undertaken by others

  • Experience in coaching and giving feedback is beneficial

  • A degree (2.2 classification or above)

  • Ability to demonstrate excellent customer service and proven organisational skills

  • Proficient in the use of Microsoft software

Where will you be based?

The team is based in Kolkata; however as a result of the wide variety of clients and projects that Operate are involved in, you may be asked to work in other locations for short periods of time. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered.

What is in it for you?

As we’re responsive to client demands, your role will be varied and challenging, providing you with an opportunity to work with a wide variety of clients. We’re also exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements


Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

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