New job Global Business Operations Specialist in Karnataka

Global Business Operations Specialist

Company : Tricog Health India Private Limited
Salary : ₹7,00,000 - ₹9,00,000 a year
Location : Karnataka

Full Description

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ABOUT TRICOG:

Tricog is the world’s largest platform for providing instant cardiologist certified ECG report. Tricog is a next-generation healthcare enterprise enabled by modern technology and expertise from a dedicated team of specialists. Tricog is on a mission to save precious lives by providing the fastest and most accurate solution.

Tricog is a fast-growing company and has entered 12 different countries in the last 12 months. In many of these countries, Tricog has changed the way healthcare is delivered and in the process enabled to save thousands of lives at the moment that matter.
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We, at Tricog Health, are looking for a candidate who can help and drive Business Operations at the backend. This individual will need to collaborate effectively with customers and internal cross-functional teams to solve problems.

The individual must have the ability to communicate effectively across multiple technical and non-technical business functions, as well as across other geographies with customers
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Role & Responsibilities: -

  • Central point of contact for all daily operational requirements from inquiry , pre-orders needs and all post order activities - Order execution
  • Handling customer onboarding as per the defined process
  • Handling customer deactivations as per defined process
  • Interface between Sales and other cross-functional teams to represent sales needs.
  • Own the customer issue resolution process and go a step further to resolve the issue by working with various departments including strong follow-up on the issues to closure.
  • Assist department with the change
  • Fulfilling Training needs from the international team
  • Create and maintain a variety of documents - Like onboarding documents, training materials, product marketing materials.
  • Analyze the activation,deactivation and customer issue metrics data , which are then submitted to the managers to develop business plans
  • Identifying ways to improve customer experience
  • Come up with new ideas and suggestions to improve the process if required

Desirable Competencies: -

  • Excellent understanding of business operations and procedures.
  • To serve as a liaison between Sales and Internal functions.
  • Strong problem-solving and analytical skills
  • Proven ability to work collaboratively with others
  • High self-initiative with the ability to work well under pressure
  • Good social and presentation skills
  • Able to work effectively with minimal supervision
  • Proficient in technology especially in G suites
  • Project management & strong Leadership skills
  • Familiar in handling CRM tools, software tools like Zoho, Jira etc are preferred
  • Decision Making
  • SOP implementation
  • Flexibility in work hours as per the requirements of the customer

Technical Skills: -

  • Solid Microsoft Office application skills, including Word, Excel and PowerPoint
  • Proficient in technology especially in G suites
  • Familiar in handling CRM tools, software tools like Zoho, JIRA etc are preferred

Soft Skills: -

  • Excellent communication and interpersonal skills.
  • Customer service skill
  • Adaptability
  • Leadership skill
  • Positive attitude

Qualification:

  • Bachelor’s or MBA degree in Business or related field required

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Job Type: Full-time

Salary: ₹700,000.00 - ₹900,000.00 per year

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Work from home

Schedule:

  • Day shift

COVID-19 considerations:
We are taking interview's remotely only over google meet.

Education:

  • Bachelor's (Required)

Experience:

  • Operations management: 2 years (Required)
  • total work: 4 years (Required)

Work Remotely:

  • Temporarily due to COVID-19

Apply Now