New job Desktop Support Engineer(with experience in Operations) in Haryana

Desktop Support Engineer(with experience in Operations)

Company : ThoughtSol Infotech Private Limited
Salary : ₹3,00,000 - ₹3,50,000 a year
Location : Haryana

Full Description

JOB DESCRIPTION

DESKTOP SUPPORT ENGINEER (LOGISTICS)

  • Take responsibility for the success or failure of material shipping and delivery schedule.
  • Responsible for planning and tracking the shipment of final products according to customer requirements.
  • Responsible for the preparation of appropriate and accurate logistics reports for upper management
  • Monitor deliveries and ensure customer satisfaction.
  • Responsible for maintaining accurate logs of all transportation and goods.
  • Proven experience as an IT Service/ Helpdesk coordinator
  • Serve as the first point of contact for customers seeking IT assistance over the IT tool, phone, email, chat, or in person.
  • Experience on IT Request management tools (preferably HPSM) for request assignment, follow-ups, SLA management, etc.
  • Working knowledge of office applications such as Outlook, Excel, PowerPoint, and Word.
  • Good in report preparations and presentations.
  • Good understanding of IT processes, setups, and audits.
  • Ability to understand the user’s requirements and communicate effectively.
  • Direct and follow-up with incoming materials and outgoing finished products to ensure prompt delivery to customers.

Job Types: Full-time, Regular / Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

Schedule:

  • Morning shift

Education:

  • Diploma (Preferred)

Experience:

  • IT: 1 year (Required)
  • total work: 1 year (Required)

Work Remotely:

  • Temporarily due to COVID-19

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