New job Customer Support Executive- MNC Company- Noida ( Female only) in Uttar Pradesh

Customer Support Executive- MNC Company- Noida ( Female only)

Company : Mount Talent Consulting
Salary : ₹4,75,000 - ₹7,00,000 a year
Location : Uttar Pradesh

Full Description

from 3 to 7 year(s) of Experience
₹ 4,75,000 - 7,00,000 P.A.
Noida


Job Description

We have an job opportunity of Customer Support Representative for a Multinational company.


Designation: Customer Support Representatives

Experience-2-6 years

Education- Any graduate full time.

No. of positions: 2

Location: Sec 126 Noida


Preference- Only females.


Job role:

  • Provides live and non-live support to both inbound and outbound customer support calls, emails, and live chat
    • Resolves customer questions around order status, product inquiries, technical queries, and other questions.
  • Utilizes administrative tools to assist in the analysis of technical issues reported by customers • Troubleshoots and resolves customer-reported issues related to the system requirements . Learning's digital solutions including but not limited to operating systems, browsers, plugins, internet connectivity, etc.
  • Identifies issues with digital solutions that require additional assistance and escalates appropriately
  • Identifies customer concerns or requests for improvement and escalates appropriately.
    • Fully and accurately documents customer interactions using a ticketing system, escalating questions to the right teams, and ensuring service levels are met by responding to customers in a timely manner
  • Provides clear and accurate directions to customers in writing as required.


Interested candidates can share resume at lalita.rawat@mounttalent.com

Role:Telecalling/Telemarketing Executive

Salary: 4,75,000 - 7,00,000 P.A.

Industry:Printing & Publishing

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Employment Type:Full Time, Permanent

Key Skills
Blended ProcessCustomer SupportEmail Process
BPOOutboundNon Voice ProcessInbound CallsInboundmChat Process
Skills highlighted with ‘‘ are preferred keyskills

Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:

Company Profile

Mount Talent Consulting Private Limited

Multinational Publishing company.

Company Info


Contact Company:
Mount Talent Consulting Private Limited


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