New job Customer Support Executive- MNC Company- Noida ( Female only) in Uttar Pradesh
Customer Support Executive- MNC Company- Noida ( Female only)
Company : Mount Talent Consulting
Salary : ₹4,75,000 - ₹7,00,000 a year
Location : Uttar Pradesh
We have an job opportunity of Customer Support Representative for a Multinational company.
Designation: Customer Support Representatives
Education- Any graduate full time.
No. of positions: 2
Location: Sec 126 Noida
Preference- Only females.
- Provides live and non-live support to both inbound and outbound customer support calls, emails, and live chat
- Resolves customer questions around order status, product inquiries, technical queries, and other questions.
- Utilizes administrative tools to assist in the analysis of technical issues reported by customers • Troubleshoots and resolves customer-reported issues related to the system requirements . Learning's digital solutions including but not limited to operating systems, browsers, plugins, internet connectivity, etc.
- Identifies issues with digital solutions that require additional assistance and escalates appropriately
- Identifies customer concerns or requests for improvement and escalates appropriately.
- Fully and accurately documents customer interactions using a ticketing system, escalating questions to the right teams, and ensuring service levels are met by responding to customers in a timely manner
- Provides clear and accurate directions to customers in writing as required.
Interested candidates can share resume at firstname.lastname@example.org
Salary: 4,75,000 - 7,00,000 P.A.
Industry:Printing & Publishing
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type:Full Time, Permanent
UG:Any Graduate in Any Specialization
Mount Talent Consulting Private Limited
Multinational Publishing company.
Contact Company:Mount Talent Consulting Private Limited