New job Customer Service Advisor in Telangana

Customer Service Advisor

Company : Adapt Motors Private Limited
Salary : ₹12,000 - ₹15,000 a month
Location : Telangana

Full Description

Responsibilities
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  • Interact with customers to know the nature of their automotive problems.
  • Handle telephone and personal inquiries from customers.
  • Test drive vehicles with customers to understand the problems in vehicles.
  • Prepare a list of problems, the estimates and the time taken to complete the repairs.
  • Secure agreement from customers while taking over their vehicles for repairs.
  • Advise customers on taking care of their vehicles totally trouble-free at zero-maintenance costs.
  • Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.
  • In case of additional repairs, inform the customers promptly.
  • Deliver repaired vehicles to customers on time.
  • Adhere to company safety standards, policies and procedures.

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Requirements
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  • Proven work experience as a Automotive Service Support or similar role
  • Hands-on experience with customer service, automotive environments
  • Good understanding of automobile spares and service process and other automotive products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with computers, internet and google sheets and invoice software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Graduate/ITI in automotive/mechanical/electrical relevant field

Job Types: Full-time, Walk-In

Salary: ₹12,000.00 - ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Work Remotely:

  • No

Apply Now