New job Customer Service Advisor in Telangana
Customer Service Advisor
Company : Adapt Motors Private Limited
Salary : ₹12,000 - ₹15,000 a month
Location : Telangana
- Interact with customers to know the nature of their automotive problems.
- Handle telephone and personal inquiries from customers.
- Test drive vehicles with customers to understand the problems in vehicles.
- Prepare a list of problems, the estimates and the time taken to complete the repairs.
- Secure agreement from customers while taking over their vehicles for repairs.
- Advise customers on taking care of their vehicles totally trouble-free at zero-maintenance costs.
- Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.
- In case of additional repairs, inform the customers promptly.
- Deliver repaired vehicles to customers on time.
- Adhere to company safety standards, policies and procedures.
- Proven work experience as a Automotive Service Support or similar role
- Hands-on experience with customer service, automotive environments
- Good understanding of automobile spares and service process and other automotive products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with computers, internet and google sheets and invoice software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Graduate/ITI in automotive/mechanical/electrical relevant field
Job Types: Full-time, Walk-In
Salary: ₹12,000.00 - ₹15,000.00 per month
- Cell phone reimbursement
- Day shift
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus