New job Command Center Operator - II in Karnataka

Command Center Operator - II

Company : Pinkerton Consulting & Investigations, Inc.
Salary : Details not provided
Location : Karnataka

Full Description

The Command Centre Operator is responsible for ensuring the integrity, availability and protection of the company's primary assets: reputation, people, information and facilities, by monitoring the company's critical infrastructure and acting as the control liaison during incidents.

Essential Functions:

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Perform daily operations of ASIA Security Operations Centre (ASOC).
  • Monitor, dispatch and respond to alarms and security-related events on a routine basis.
  • Responsible for conducting CCTV audit for ASIA sites, maintaining the record and Radio set functionality check.
  • Provide remote site security coverage for the sites in the Region of ASIA.
  • Monitors all Security Operations Centre systems and applications for functionality, status and conducts basic troubleshooting and assessment before escalating problems to the Security Technology Group (STG) via Service tickets.
  • Responsible for acting on all customer service-related calls promptly and either resolve them personally or refers issues to the appropriate individuals for resolution and closure.
  • As part of access resolution, access badge management for HKG and TKY sites.
  • Track quarterly ACR/MGR attestation reports and ensure 100% compliance.
  • Weekend / Holiday / after office hours access support to sites in the ASIA region.
  • Provide support to site Ops team during weekly / monthly security systems check.
  • Provide support to FREC and STG during preventive maintenance activities.
  • Responsible for overseeing and monitoring the movement/location of the cab while the alarms are being responded to.
  • Responsible for monitoring all travel and transport cab movements during the shift and support the incident response team.
  • Provide GPS navigational guidance to the Transport Security Manager -TSM / Transport Security Specialist -TSS (whoever responds to the emergency) with the help of a monitoring tool map to reach the location of the affected cab faster for effective response.
  • Media Monitoring for any probable business disruptions and create Geo-fence of the area and provide inputs to the management.
  • Ensure wellness check conducted on all cab occupants during all cab related incidents.
  • All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree with one to three years of experience in public or private Security and safety organization.

Competencies:

  • Minimum of one year of Command Centre or Security Operation Centre experience preferred.
  • Previous Security Operation Centre or security experience preferred.
  • Preferred knowledge of integrated security systems, include alarm and access control systems, CCTV systems, Fire detection/suppression systems, Transport Security tools (MoveInSync/ Fleet Vigil)
  • Ability to multi-task and prioritize.
  • Acts as customer's best service provider at all times.
  • Effective written and verbal communications skills.
  • Good organizational skills, with an emphasis on multi-tasking and rapidly assessing and shifting priorities.
  • Must be able to fulfil the day-to-day responsibilities of Command Centre Operator Jr 1during his absence.
  • Must be willing to work in rotational shifts.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioural selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly to communicate with employees and/or customers.
  • Travel, as required.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.


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