New job Clearance Support Agent in Karnataka

Clearance Support Agent

Company : DHL Express
Salary : Details not provided
Location : Karnataka

Full Description


India-Karnataka-Bangalore | Full-time | Permanent | Shift

Role Profile

Organisational Background Information

BMR title / Role title

Clearance Support Agent

Corporate Division


Business Division


Business Unit


Overall Role Purpose

Act as the “voice” of the clearance department to external parties:

  • facilitate the clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments
  • coordinate with the customer/DHL entities/government agencies to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.

Reports to

Customs Clearance Supervisor


Scope of Role

Budgeted T/O in m or bn €


Number of countries covered [year]

No. Of FTEs


Direct/Indirect/Dotted Lin reports [year]

Size of budget or assets
in m or bn €

Expected profit of business in m or bn €

Other relevant dimension

Other relevant dimension


Key activities

Overall goals / Typical measures



DHL Customers

  • Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments
  • Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL’s payment limits

Achieve the agreed KPI

  • COA
  • BOS
  • Cost Management
  • % of over 72 hrs

Customer Satisfaction (e.g. number of complaints or claims)









Clearance Support

  • Collate the clearance documents and coordinate handover of these documents with the assigned broker for BTO shipments.
  • Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on a daily basis.
  • Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up to date and accurate

Note: New customer instructions must be approved by the clearance manager or supervisor before it can be updated into the databases.

Achieve the agreed KPI

  • COA
  • BOS
  • Cost Management
  • % of over 72 hrs

Customer Satisfaction

(number of complaints/claims)

People - Management

  • Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.

  • Informal influence to enable improvement and change within the organisation

Skills / Qualifications

Key capabilities


  • Software skills (Word, Excel, PowerPoint, etc.)
  • Communication skills (English), spoken and written

Competency segment ‘Business’

Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Competency segment ‘Leadership’

Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Competency segment ‘Personal’

Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Expected years of experience


2-3 years working experience in customs clearance environment

Expected Educational Qualifications

Diploma (or equivalent)

Career/ Role Development

Expected next roles

Clearance Broker, Clearance Supervisor


Prepared By:

Hiring Manager

Clearance Manager

Approved By:

Manish Patel

VP - Operations

Approved by:

Sunjoy Dhaawan

VP - Human Resource







Expected Educational Qualifications

Diploma (or equivalent)

Posting Legal Entity DHL Express India Pvt. Ltd.

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