New job Technical Support Engineer - Voice in Tamil Nadu

Technical Support Engineer - Voice

Company : Induction Heating Manufacturer
Salary : ₹3,00,000 - ₹4,50,000 a year
Location : Tamil Nadu

Full Description

Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA, following internal process & keeping self-updated * Excellent English communication ( Both Oral & Written) and interpersonal skills.

Strong NETWORKING knowledge (VAN ;LAN; Topologies ; IP address Public And Private).

DNS & Examples; DHCP;APIPA; Network sharing ; DORA process; OSI layers.

Knowledge on Basic networking commands; Different types of cables.

Different between modem, router, switches, HUBS ; Port forwarding; MAC Address; NIC;WIFI 2.4 GHZ 5 GHZ ; Beamforming technology; NAT and uses.

should be aware of Desktop / laptop and printer connections and peripherals .

Basic Troubleshooting Skills.

Preferred Knowledge in Printer Support (Should be able to diagnose a printer issue)

Operating system ( OS) Knowledge.

Experience: Minimum 0.6 months of relevant experience.

Job Type: Full-time

Salary: ₹300,000.00 - ₹450,000.00 per year

Work Remotely:

  • Yes

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