New job Sr. CSR/ Customer Service Analyst in Maharashtra

Sr. CSR/ Customer Service Analyst

Company : ADP Private Limited
Salary : Details not provided
Location : Maharashtra

Full Description

Sr. CSR/ Customer Service Analyst

Job Location: Pune

Work Experience: 2 – 8 years

Role – Recruiting Specialist:
Primary responsibilities include screening candidates as well as processing tasks related to candidate employment and various other administrative support functions. The associate may be responsible for a range of responsibilities dependent upon the needs of the business. This position would completely involve working in India night shifts.
Essential Duties and Responsibilities:
  • Review applicants to evaluate if they meet the position requirements in accordance to defined core requirements of the position; clearly define processes as per client requirements.
  • Conduct an initial phone screen to obtain work history, education, training, job skills, and salary requirements, and to provide basic information about the organization and position.
  • Make outbound calls to schedule and coordinate interviews between candidates and hiring managers.
  • Screen resumes, source and refer qualified applicants for further review utilizing different job boards.
  • Update client with status of candidates on the different steps in the process to achieve company's recruiting goals and objectives.
  • Track and maintain recruiting data; build and provide reports on status on recruiting to include recruiting activity.
  • Responsible for prescreening candidates and identifying key criteria to make the right match for clients.
  • Developed recruiting strategies to continually source and replenish a diverse candidate pipeline.
  • Develop recruitment strategies to achieve required staffing levels; Work closely with Business Leaders and Managers to understand current recruitment needs and develop specific recruiting plans
  • Performs related work as required.
  • Meets skills as required for the role.
  • Demonstrates behavior that promotes the values of the organization.
  • Should not be or have been under an active disciplinary action.
  • Previous call center experience in customer service preferred.
  • Should have spent 1 year or more in the current role.
  • Should be okay to work in night shifts

  • Bachelor's Degree is essential / Bachelor's degree in the field of HR, Finance and Business preferable.
  • Other Skills and Abilities
  • Excellent written and verbal communication skills.
  • Ability to type 50 words per minute.
  • Knowledge of background screening/HR administrative activities is desirable.
  • Ability to accurately verify applicant information via phone whilst typing.
  • Ability to deal with confidential matters with tact and diplomacy.
  • Assertive and proactive & highly service oriented.
  • Work within well-defined documentation standards.
  • Ability to think creatively/come up ideas/suggestions which can enhance client experience.
  • Ability to multi-task, prioritize and work in a fast-paced environment with high volume.
  • Must be flexible in their approach, demonstrate a positive attitude and be willing to learn.
  • Experience in handling Inbound and Outbound calls for US clients.
  • Willing to work night/rotational shifts.
  • Detail oriented with strong administrative abilities, exceptional organizational and time management skills.
  • Able to work with minimum supervision and in a disciplined manner.

2.00-8.00 Years

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