New job Service Desk Executive in Telangana

Service Desk Executive

Company : MAKRO
Salary : Details not provided
Location : Telangana

Full Description

DDi, A Global Smart Technology Products & Innovative Solutions Provider with Enterprise-class Infrastructure and Services. We are certified ISO 9001:2015, ISO/IEC 12207 and ISO ICE 20000.

Service Desk Executive
Responsible for effective and consistent communication, and supporting many of our key customers.

  • Addressing client/customer queries and issues pertaining to our software, tools & applications
  • Handling all modes of communication received at the Service Desk
  • Ensuring that requests are addressed in a timely and effective manner.
  • Monitor Track and Report incident received on a weekly basis
  • Support clients across the 24/7 service window
  • Enhancing our products by continuously seeking out relevant customer feedback.
  • Basic understanding of Technical Troubleshooting and aspects
  • Understanding of Software Development concepts and timelines.
  • Good and effective communication skills
DDi | A MakroGroup Company | www.DDIsmart.com

A Global Smart Technology Products & Innovative Solutions Provider with Enterprise-class Infrastructure and Services. We are certified ISO 9001:2015, ISO/IEC 12207 and ISO ICE 20000.

DDi Awarded as:
  • The 10 Most Trusted Risk and Compliance Solution Providers - Insights Success
  • TOP 25 Governance, Risk & Compliance (GRC) - CIO
  • Innovation & Excellence Award for Excellence - Corporate LiveWire
  • 50 Fastest Growing Global Private companies
  • Top 10 Clinical Data Management Solution Provider - Pharma Tech Outlook
  • Best Technological Development in Clinical Trials - SCRIP
  • CR 20 Most Promising Medical Technology Companies
DDi Products:
  • mEDC - Web based electronic data capture system.
  • mCODER - Web based auto coding system .
  • mPORTAL - Drug development activities Integrate, Collaborate & Innovate
  • mIRT - Global Clinical Supplies Management Solutions
  • REWOD - Prospective data collection
  • VISU - Regulatory Information & Submission Management software
  • LABELai - Next Generation Labeling Automation Platform
  • TULA - AI driven Performance, Risk Management & Quality Compliance
  • REGai - Regulatory Automation
  • Vistaar - Automating Clinical & Regulatory Compliance
  • YANA - Robotic Process Automation, AI, ML, and Digitization
  • safeXchange - Automation Solution for Data & Medical Writing
About Makro Group | www.MakroGrp.com

Makro Group of Organizations established in 1996, Makro provides a complete range of solutions for every stage of business and information lifecycle.
  • MakroCare, DDi, MakroTech and MakroScientific are MakroGroup Companies
  • Makro is Certified ISO 9001, ISO 27001 (ISMS), ISO 20000 (ITSM), ISO 14155
  • MakroCare Awarded by Global Health & Pharma, UK Enterprises, Insights Success, Acquisition International, Clinical Informatics, US Institute for Excellence in Commerce, US Commerce Association, Scrip Awards & MerchantCircle
  • MakroTech is Awarded 3-time FAST 500 (Deloitte), 3-time INC 5000 company & TOP 100 diversity business in NJ
  • MakroFoundation is a Suicide Prevention Helpdesk, part of Makro CSR Initiative, has counseled over 3000 people
Qualification
Experience 4-6 Years
Job Category Others
Posted On 5/31/2021
Expires On 7/30/2021

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