New job Service Desk Executive in Telangana
Service Desk Executive
Company : Makrocare
Salary : Details not provided
Location : Telangana
DDi, A Global Smart Technology Products & Innovative Solutions Provider with Enterprise-class Infrastructure and Services. We are certified ISO 9001:2015, ISO/IEC 12207 and ISO ICE 20000.
Service Desk Executive
Responsible for effective and consistent communication, and supporting many of our key customers.
- Addressing client/customer queries and issues pertaining to our software, tools & applications
- Handling all modes of communication received at the Service Desk
- Ensuring that requests are addressed in a timely and effective manner.
- Monitor Track and Report incident received on a weekly basis
- Support clients across the 24/7 service window
- Enhancing our products by continuously seeking out relevant customer feedback.
- Basic understanding of Technical Troubleshooting and aspects
- Understanding of Software Development concepts and timelines.
- Good and effective communication skills
DDi | A MakroGroup Company | www.DDIsmart.com
A Global Smart Technology Products & Innovative Solutions Provider with Enterprise-class Infrastructure and Services. We are certified ISO 9001:2015, ISO/IEC 12207 and ISO ICE 20000.
- The 10 Most Trusted Risk and Compliance Solution Providers - Insights Success
- TOP 25 Governance, Risk & Compliance (GRC) - CIO
- Innovation & Excellence Award for Excellence - Corporate LiveWire
- 50 Fastest Growing Global Private companies
- Top 10 Clinical Data Management Solution Provider - Pharma Tech Outlook
- Best Technological Development in Clinical Trials - SCRIP
- CR 20 Most Promising Medical Technology Companies
- mEDC - Web based electronic data capture system.
- mCODER - Web based auto coding system .
- mPORTAL - Drug development activities Integrate, Collaborate & Innovate
- mIRT - Global Clinical Supplies Management Solutions
- REWOD - Prospective data collection
- VISU - Regulatory Information & Submission Management software
- LABELai - Next Generation Labeling Automation Platform
- TULA - AI driven Performance, Risk Management & Quality Compliance
- REGai - Regulatory Automation
- Vistaar - Automating Clinical & Regulatory Compliance
- YANA - Robotic Process Automation, AI, ML, and Digitization
- safeXchange - Automation Solution for Data & Medical Writing
About Makro Group | www.MakroGrp.com
- MakroCare, DDi, MakroTech and MakroScientific are MakroGroup Companies
- Makro is Certified ISO 9001, ISO 27001 (ISMS), ISO 20000 (ITSM), ISO 14155
- MakroCare Awarded by Global Health & Pharma, UK Enterprises, Insights Success, Acquisition International, Clinical Informatics, US Institute for Excellence in Commerce, US Commerce Association, Scrip Awards & MerchantCircle
- MakroTech is Awarded 3-time FAST 500 (Deloitte), 3-time INC 5000 company & TOP 100 diversity business in NJ
- MakroFoundation is a Suicide Prevention Helpdesk, part of Makro CSR Initiative, has counseled over 3000 people