New job Manager Talent Acquisition in Uttar Pradesh

Manager Talent Acquisition

Company : British Council
Salary : Details not provided
Location : Uttar Pradesh

Full Description

Date: 25-May-2021

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Manager - Talent Acquisition
Purpose of the job:

Working within the Noida Shared Service Centre, the Talent Acquisition Manager will lead the recruitment for Shared Service Centre, which is responsible for recruiting for all business lines in Shared Services. The role will partner with the Global Talent Acquisition CoE, stakeholders and HR Business Partners, to ensure that the recruitment delivers an excellent service to all our stakeholders in line with SLA. The role will lead a service that acts quickly and effectively to deploy resources, solve problems, and continuously improve the service.

Main opportunities/challenges for this role:

  • Lead a team of recruitment professionals to hire resources for Shared Services Centre, through swift and effective recruitment, leveraging volume recruitment techniques including the creation of talent pools.
  • Optimize the efficiency and effectiveness of the recruitment process, technology and team, making recommendations for continuous improvement and driving faster delivery of quality hires to the business.
  • Contribute to the implementation of the recruitment process, providing feedback to the relevant team to drive continuous improvement.
  • Distribution of work to the team to utilize the workforce effectively.
  • Build a clear understanding of upcoming recruitment requirements and ensure adherence to the standard processes, ensuring that vacancies are filled efficiently with the right candidates.
  • Adherence to recruitment compliances.

Accountabilities, responsibilities and main duties:

Service Design and Delivery
  • Lead the recruitment services to deliver high volume, robust recruitment campaigns, and manage the entire end-to-end recruitment process including but not limited to candidate attraction, candidate screening and selection, shortlisting and offer management. Ensure a fair and consistent selection process. Ensure teamwork efficiently to a defined process, managing processes according to SLA and KPI’s.
  • Build relationships and work closely with Global Talent Acquisition CoE and Regional TA Leads.
  • Work with HRBP & Business Leadership as needed to establish recruiting forecasts and plan service delivery accordingly.
  • Ensure implementation and integration of British Council policies across all areas of resource and service delivery and build a culture of customer excellence and compliance. In particular, ensure compliance with EDI policies, Global Recruitment Policy.
  • Working with colleagues to champion good recruitment practices and outcomes, policies and practices, sharing best practices.
  • Process all requisitions flowing into the team from multiple teams, acting quickly and efficiently to allocate work to the team. Work with TA CoE to establish clear principles, then execute with accuracy and speed.
  • Communicate process change and improvements to Hiring Managers.
  • Identifying risks/challenges and developing mitigation plans to ensure smooth and seamless operation.
  • Drive continuous improvement to provide efficiencies in process, technology and resource.
  • Ensure business continuity plans are always tested for service and critical services are always delivered as agreed with the customer.
  • Ensure product and process training is effectively delivered whenever required.
  • Create and implement a robust quality management framework for the process.
  • Ensure regular monthly, quarterly governance is in place with HRBP and business.

Resource Management

  • Manage the recruitment, training and performance of Recruiters in line with British Council policy, process and standards. Responsible for ensuring team members are trained and skilled to deliver the recruitment service at the appropriate standard defined by British Council.
  • Continually review the resourcing of the team, monitor workload and take swift action to redistribute workload where needed to maintain service delivery. Work with HR leadership to ensure the team is adequately resourced overall, seeking opportunities to flex resources and drive efficiencies.
  • Drive initiatives to manage attrition effectively.
  • Embed employee engagement and motivation initiatives.

Internal customer focus

  • Build an in-depth understanding of the specific operational context, opportunities and challenges facing their internal customer(s) to ensure effective service delivery.

Service improvement

  • Explain to customers and colleagues the need for compliance with agreed recruitment procedures. Collates compliance data within standard monitoring and reporting systems.
  • Leverage transformation and improvement opportunities in the process and implement

Relationship & stakeholder management

  • Develop good working relationships with relevant colleagues throughout the organisation as needed to help deliver an effective recruitment service.

Leadership & management

  • Plan and prioritize own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to the quarterly time horizon

Key relationships:


  • Global Talent Acquisition COE
  • Regional Talent Acquisition Team
  • Hiring Managers SSC
  • HR Business Partners
  • Head HR
  • Head of Departments
  • Sr. Manager HR


  • Candidates and speculative enquirers
  • Related third party suppliers or potential suppliers

Role Requirements:

The role may require working on different days of the week (total of 220 days working in a year)
May require occasional travel and working extended hours during training/hiring drives

Role Specific Knowledge & Experience

  • Experience in leading a recruitment team, managing a high volume of vacancies from attraction to offer, including the use of an applicant tracking system
  • Experience of high-volume workload (e.g. min. 500 hires p.a.) distribution/management in an international environment
  • Experience in driving effective talent attraction and sourcing activity, including sourcing in international markets
  • Experience in guiding hiring managers on the process and managing senior stakeholder relationships
  • Experience in working with SLAs and KPI’s in a high-volume, high-pressure environment
  • Experience in designing and implementing recruitment process improvement
  • Understanding of relevant employment legislation and diversity best practice
  • Attention to detail and high level of accuracy
  • Excellent English Language Communication skill
  • Experience working with talent pools and creating talent pipelines
  • Knowledge of SAP SuccessFactors Recruitment Module

Further Information

Pay Band – 7
Contract Type – FTC 2 Years
Location – Noida- India
Department/Country- GM
Requirements - Must have current right to work in India
Closing Date – Tuesday 8 June (23:59 IST)

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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