New job Head Operational Planning in Haryana

Head Operational Planning

Company : British Council
Salary : Details not provided
Location : Haryana

Full Description

Date: 11-May-2021

Location: Gurgaon, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Pay Band: 7/F
Location: Gurgaon
Department: Exams
Contract Type: Fixed Term Contract
Duration: 1 year

Closing date and time: Sunday, 23rd May 2021 (23:59 IST)

Role Purpose:

To contribute to the success of India Examinations delivery and service by ensuring that examinations planning and delivery meet current and future business needs, are fully compliant with global and exam board requirements and deliver a high level of service to both external and internal customers.

Challenges & Accountabilities:

  • Responsible for and lead on operations for all exams test day registration, planning and delivery across India in accordance to quality and compliance standards along with end to end delivery of exams on test day as per quality and set standards.
  • Plan and co-ordinate on test day planning and exam delivery in India Examinations Operational Hub and across the India geographies. Provide effective back office support for exam delivery in Nepal.
  • Achieve operational excellence and compliance in the delivery of Exams across India by standardising all exam processes and complying with global standardised operating principles.
  • Establish India Exams operations as a global best practice benchmark in the new operating model.
  • Act as an effective leader and develop the skills and behaviours of India operations teams in the Hub and across the geographies.
  • Monitor the effectiveness of the Operations team and ensure compliance with all corporate standards (e.g. IELTS audits, Quality, control and Compliance, Equal Opportunity & Diversity, Data Protection and Child Protection as well as externally driven client requirements) and in line with agreed financial and non-financial targets.


  • Proven experience of three years’ in operations management
  • Experience of examinations procedures, processes, and systems
  • Project management experience
  • Line management experience ( direct and /or matrix )
  • Graduate degree

  • Three years’ experience in exams operations management.
  • Post graduate degree in management, operations, finance or similar.

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email

<span style="font-family:"Times New Roman",serif"><span style="font-family:"72",sans-serif">Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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