New job Documentum Admin in Karnataka
Company : Bharat Head Hunters Private limited
Salary : Details not provided
Location : Karnataka
As a Documentum Administrator, you should be able to handle first point escalation for all technical and process issues.
- Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incident's related to his / her tower Follow quality / security process defined for the engagement.
- Integration of Documentum platform with external Enterprise systems such as SAP, CRM
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys
- Work on the service improvement programs.
- Automate the tasks wherever applicable.
- Understand the scalability and performance requirements and design the landscape according to the requirements.
- Good Team Player Self-starter and highly motivated individual.
- Should be able to operate with minimal direction.
- Working along with the 3rd party clients of the customer ensuring a smooth functioning of the systems
- Take corrective actions based on the customer satisfaction surveys