New job Customer Solutions Manager in Haryana
Customer Solutions Manager
Company : AISPL - Delhi
Salary : Details not provided
Location : Haryana
- 7+ years in a senior customer facing role
- 7+ years experience in migrations or IT consulting projects
- Bachelor's degree in science, technology, engineering, math or equivalent experience
- Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
- Experience working with current technologies (especially cloud)
- Deep enterprise IT Transformation experience
- Self-motivated problem solver who thrives in a dynamic and customer-focused environment
- Strong organizational and troubleshooting skills with attention to detail
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
- Highly analytical, technically proficient, and able to learn new tools and software quickly
- Demonstrated leadership through influence
- Business English language skills
- PMP, Prince2, PgMP, SAFe or SCRUM/Agile experience or certification
Role & Responsibilities
You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AISPL, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale.
You will take end-to-end ownership of multiple migration projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (Business development, solutions architecture, support, product, professional services, and partners). The Migration Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units.
Engaging from theinception stage onwards, you will have a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AISPL, ensuring that their needs are accurately communicated to AISPL leadership, product, and engineering teams. Engaging during the latter stages of the business cycle you will be responsible for ensuring consistent best-practices are applied, including: (1) ensuring Migration Readiness Assessment (MRA) is conducted and bringing in SMEs to deliver the migration foundations (e.g. landing zone build, security controls, operating model, training etc.), (2) Migration kick off workshops are conducted (including stakeholder alignment), and (3) Executive Steering Committees and reporting are established, including customer, partner, and AWS Cloud exec sponsors and ensure mechanisms are in place to identify and mitigate any identified risks. You should be passionate about delivering a great customer experience by delivering successful IT transformation programs. You will ensure that the customer IT and business stakeholders are aligned, to ensure broad adoption of the migration across the customer organization. You will use the AWS Transformation Guide and other mechanisms, to inform the customer migration journey. Where required, you will lead the interaction with specialist teams, ProServ and Partners for handoffs, especially with respect to refactoring.
In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solution Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued. Passionate about customer value creation, you will be adept at measuring and quantifying customer value realization and ensuring it stays on path. Successful candidates will have a technical program management background, be detail driven, and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries to ensure compliance with AWS Standards, policies and best practices. You will be comfortable in working with diverse teams to ensure appropriate partners are on-boarded and involved in the migration as required. Be an active participant of steering committees and governance structures regardless of who is leading the migration and act as the point of contact for escalations if the migration hits barriers. You will be proactive in assessing Migration progress and design and implement plans to mitigate any risks or delays. Along with project management cadence, you will support the people and process pillars of migration including CCOE design and be the overall owner of reporting and system updates related to the health of migration. You will be a natural problem solver with a cool head that can deal with ambiguity, work autonomously to drive the deliver results for your customer, build IP, and share best practice across geographies.
Experience in migrating to AWS/cloud services at scale